We are here to bring you the latest new medical information, to answer questions and help you navigate the crazy world of medical science. Unfortunately, we have people now signing up, then cancelling and wanting full refunds AFTER they have been able to access all the past shows and information provided. Because you have immediate access to years of past programs and information, we do not refund the first three months of access, and after that will give refunds only on the basis of inability to get connected to the information. If there is a problem and you are unable to access the site we will make that right, but we can monitor log ins and will use that as a basis. LDM